info@tnt-tours.com | 1.800.465.1532 100% CANADIAN OWNED AND OPERATED

Terms and Conditions

  1. CONFIRMATIONS: Please follow all date deadlines as outlined. While we are usually flexible in giving extensions, certain sites are not. Therefore, certain aspects of your tour will only be subject to confirmation upon receipt of your monies and information.
  2. MINIMUM NUMBERS: Tour costs are based on specific minimum numbers. Should your group’s numbers increase or decrease, the cost of your tour may change accordingly.
  3. ACCOMMODATION: Once your group has chosen its preferred accommodation, your group leader will be sent a rooming list that will indicate how many people are accommodated per room (usually 4 students per room). While we cannot guarantee how the hotel will accommodate your group, we will do our best to accommodate your group leader’s request. To ensure a smooth check-in, completed rooming lists must be received on time so that we may take care of specific group needs.
  4. TRIP CANCELLATION: Should your trip be cancelled a minimum of 45 days prior to your trip’s departure and you have not purchased optional comprehensive insurance through Temple and Temple Tours Inc., which includes cancellation insurance, all monies less $100.00 deposit per student are refundable less those that have been deposited and cannot be recuperated (i.e. airline deposits). Cancellations within 45 days of your trip’s departure are refundable less those monies that have been deposited and cannot be recuperated (i.e. motorcoach transportation, site admissions, hotel accommodation, some meals). Cancellations within 14 days of your trip’s departure are 100% non-refundable. An administration fee equal to the amount of your deposit is non-refundable.
  5. COMPREHENSIVE CANCELLATION/HEALTH INSURANCE FOR EACH TRAVELLER: In most cases, this insurance is not included in your trip cost. Should it not already be included, optional cancellation/health insurance can be purchased from $20.00 and up, depending on the cost and length of your trip. Please consult our office for an accurate cost. Cancellation prior to or after departure is covered for the following reasons: Illness, injury or death to you, or your immediate family members, quarantine, hijacking, jury duty, casualty to your primary residence. Cancellation insurance is in effect at the date of application. Health insurance is in effect at 12:01am on your departure date and ends at midnight on your return date.
  6. TRAVEL OUTSIDE OF CANADA: All travelers are responsible to provide the proper documentation in order to cross the appropriate international border(s). Temple and Temple Tours Inc. can assist you in obtaining what your require but is not responsible for incorrect documentation.
  7. TRAVELLERS NEEDING SPECIAL ASSISTANCE: Temple and Temple Tours Inc. makes every effort to provide special individual assistance to a tour member with special needs for walking, dining or other special personal needs. However, due to the variety of special needs that exist, we cannot guarantee that we are able to accommodate all individuals. In many cases, persons needing such special assistance must be accompanied by a companion or chaperon who is able to provide this special assistance. Travellers needing special assistance for other than personal needs must notify Temple and Temple Tours Inc. “TNT” at time of booking to determine what assistance may reasonably be made available.
  8. BAGGAGE DISCLAIMER: Temple and Temple Tours Inc. is not responsible for and does not assume liability or accept claims for loss of or damage to luggage due to breakage, theft or wear and tear through hotel and group carrier handling. Please refer to our insurance brochure for inclusions.
  9. GENERAL DISCLAIMER: Temple and Temple Tours Inc. and its subsidiaries act only in the capacity of an agent for all airlines, motorcoach companies, boats, trains, automobiles, accommodations, sites, restaurants and other suppliers stated in the tour literature and itinerary describing the services purchased. Because we act as an agent, we cannot maintain control over the personnel, equipment, or operations of these suppliers. We, therefore cannot assume responsibility for and cannot be held liable for any personal injury, property damage or other loss, accident, delay, inconvenience, or irregularity which may occur due to 1) any wrongful, negligent, or unauthorized acts or omissions on the part of any of the suppliers; 2) any wrongful, negligent, or unauthorized acts or omissions on the part of any employee of any of these suppliers; 3) any defect in or failure of any vehicle, equipment, or instrument owned, operated or otherwise used by any of these suppliers; 4) any wrongful or negligent acts or omissions on the part of any other party not under the supervision and control, direct or otherwise, of Temple and Temple Tours Inc.
  10. OTHER TERMS AND CONDITIONS:
    1. Temple and Temple Tours Inc. reserves the right to change any aspect of your tour (i.e. accommodation, transportation) in order to ensure the comfort and safety of our clients. In such case, advance notice will be given to our clients.
    2. Temple and Temple Tours Inc. is not responsible for events beyond its control such as, and without limitation to, acts of God, war, terrorist activities, strikes or government restrictions; nor in the absence of its own negligence, for personal injury, property damage, loss of earnings, from any cause whatsoever caused by persons not controlled by Temple and Temple Tours Inc.

tnttours.ca
a division of Temple and Temple Tours Inc.

819 Yonge Street, 2nd floor
Toronto, Ontario M4W 2G9

Tel: 416.928.3227 or 1.800.465.1532
Email: info@tnt-tours.com
Ont. Reg #2970024

© 2018 T&T Educational Tours TICO #2970024   |   Terms and Conditions

COVID-19 PROCEDURES (September 2020)

  • All clients will be asked about their health and recent travel history prior to getting onto the bus!  (We may refuse any client if we feel that the health and safety of others is at risk)
  • All clients must wear a face mask that covers their mouth, nose and chin at all times when on the bus and during tours with the group!  (Clients must provide their own masks)
  • Hand-sanitizer will be available on the bus (front and back)  and all clients will be asked to sanitize their hands each time they enter the bus !
  • Extra cleaning of common touch-points will be maintained on the bus!
  • All clients  will have two seats to themselves to assist with physical-distancing!
  • Buses have the cabin air recycled through the HVAC system once every 2 minutes and there is a complete fresh air exchange every 10 minutes!
  • On some buses there is a UV-C system (ultraviolet germicidal lamps) connected to the HVAC system which helps eliminate viruses, bacteria and mold in the air by 99.9%!
  • Driver protective barriers installed!
  • Physical distancing will be observed on all tours !

COVID-19 UPDATE (April 2020)

As per the order by the government of the Province of Ontario, our offices and all offices of non-essential services are currently closed until April 23rd and this may be extended.

We have been planning tours for international student groups since 1988. We have seen a lot of changes and faced a lot of challenges since that time. Safety has always remained one of our key ingredients to every successful tour. Our priority has always been the safety and well-being of our travellers and our staff.

The situation with the Covid-19 virus spread is changing on a daily basis and we take this very seriously and are watching the news constantly and monitoring the WHO (World Health Organization) and PHAC (Public Health Agency of Canada) websites for any new developments and updates.

While it is important to be wise and vigilant, it is equally important to not panic.

This is a world-wide pandemic and neither racism nor xenophobia will be promoted nor tolerated.

FACTS

Canada is advising all travellers to avoid non-essential travel.

SYMPTOMS AND OCCURENCE

  • The elderly and those with pre-existing medical conditions (diabetes, respiratory...) are the most susceptible to the virus.
  • For the general public, symptoms include fever and coughing.
  • A very high rate of those in the general public who catch this virus will have a full recovery.

PREVENTION, CONTROL AND CONTAINMENT

  • For those who have symptoms we recommend that they report to an assessment centre in Toronto.
  • If you are diagnosed with the virus it is important to subject yourself to self-isolation for at least 14 days.
  • It is recommended that you wash your hands with soap and warm water for at least 20 seconds and that this is done frequently.
  • Using hand-sanitizer is also recommended.When coughing or sneezing please cover your mouth and nose with a disposable tissue or into your arm.
  • Carrying sanitizing wipes to wipe down common areas of use is helpful.
  • Some people are using masks and gloves to limit their risk of catching the virus.
  • Avoiding large crowds and keeping a distance of about 2 metres of personal space is recommended. Physical distancing is being enforced throughout Toronto. You may not be within about 2 metres of another person who does not live at the same address.
  • People are asked to STAY AT HOME.
  • When greeting somebody, you should not kiss or shake hands – avoiding contact is the best advice.
  • Avoid sharing personal items that come into contact with saliva ... eating utensils, drinks, water bottles, towels ...
  • Be mindful and respectful to those around you. The hope is that by following the above measures we will “PLANK THE CURVE” and reduce the increase rate of spread.

TNT TOURS

  • All tours and activities are suspended until health authorities allow them to resume.
  • We are also referring regularly to information as provided from world and national health organizations and international travel associations (i.e. The Student Youth Travel Association – SYTA) and will continue to update our Plan as further information becomes available.

CANCELLATION

Full refunds are being offered for those who purchased trips that departed from March 16th and onward.

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